Using the Kwetu app
Step-by-step help for getting your eSIM, managing top-ups, and finding past purchases inside the Kwetu app.
Get the app
Download Kwetu for iOS or Android and create an account with your email or phone number.
Buy or redeem a plan
Browse destinations in the app, or redeem a gift code someone sent you, then complete payment.
Install your eSIM
If you're buying from the same phone you'll use, tap "Install eSIM on this device" for a one-tap setup. Otherwise scan the QR code shown after purchase from the device you want to use.
Check your data usage
Open My eSIMs to see remaining data, validity, and which network you’re connected to in real time.
Top up before you run out
Add more data to an active eSIM anytime in the app, paying with M-Pesa, card, or your Kwetu wallet. If an M-Pesa prompt doesn’t arrive, a PayBill fallback with the same reference is always shown alongside it.
Find past purchases
Purchase History lists every eSIM and top-up you’ve bought, with payment references and gift status, so you can always find an old QR code or receipt.
Troubleshooting
If a plan won’t connect, confirm your device is eSIM-compatible and network-unlocked, and that data roaming is switched on for the eSIM line. Still stuck? Message us on WhatsApp.
Common questions
Check your phone has signal and try again. Every M-Pesa checkout also shows a PayBill fallback with the same reference number, so you can pay manually via the M-Pesa menu without waiting for the prompt.
Your Kwetu wallet holds credit from refunds or instant eSIM revokes. You can top it up directly with M-Pesa or a card, and use the balance at checkout for a faster purchase next time.
Open Purchase History in the app, tap the eSIM, and you can view its QR code and activation details again at any time.
Still need a hand?
Get the app if you haven't already, or reach our team directly.
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